이민정, "사이버대학 채팅서비스에 대한 성공요인의 우선순위 도출과 채팅서비스의 구축" (한국컴퓨터정보학회, 2018.)
2020.11.17
116
사이버
A Study on Priority for Success Factors for Chatting Service of Cyber University and Implementation of Chatting Service
이민정/임효연
As the competition of 21 cyber universities in Korea has been on a continual increase, they are focusing on improving the quality of the e-learning education in cyber universities. In this study, we intended to derive the failure factors of the previous chatting system in the 2010s and the success factors from previous studies. Next, we identified priorities among five factors(Reliability, UI Convenience, Usability, Network effect, Operational policy) using AHP and the practical ways to implement the chatting service. We applied the chatting system to all the curriculums of S cyber university. Our study finds that the chat service affects the satisfaction of education. Finally, we propose the utilization plan to improve the e-learning education of cyber university through the findings of this research.
